Terms and Conditions

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.e-careers.com (“the website”, “the site”) operated by The Trust Bridge™ and e-Careers (“us”, “we”, or “our”). This Agreement sets out the legally binding terms and conditions for your use of the website. This page (together with the documents referred to on it) tells you, the individual using the website, the terms and conditions on which we supply any of the products and services listed on our website to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our Website. You should understand that by accessing or using the website in any manner, including, but not limited to, visiting or browsing the website or contributing content or other materials to the website, or ordering any of our products, you agree to be bound by these terms and conditions


The personal data that we collect from you and hold is important to us and is handled in accordance with our Privacy Statement. We are committed to ensuring that your privacy is protected. Where we ask you to provide information by which you can be identified you can be assured that it will only be used in accordance with this Privacy Statement. Further information covering how to manage your personal data and exercise your Rights under data protection laws can be accessed here


The website and its original content, features and functionality are owned by The Trust Bridge™ and e-Careers and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Please visit our Intellectual Property Rights statement. All such rights are reserved. If you print off, copy or download any part of the Website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you [ Not sure you can say this post GDPR!]. All provisions of this Agreement that by their nature shall survive termination, including, without limitation, ownership provisions, warranty, disclaimers, indemnity and limitations of liability.


By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') & or by speaking to an e-Careers representative you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order.


Our Site may contain links to third-party sites that are not owned or controlled by e-Careers. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We advise you to read the terms and conditions and privacy policy of any third-party site that you visit. Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England


Our Rights

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Product (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within XX working days of receipt by you of the Products). It is your responsibility to check regularly to determine whether these terms and conditions have been changed. We will not use this right to vary the terms of any term which may materially affect the contract. If you do not agree to any change to these terms and conditions then you must immediately stop using the Website The content of this site and content of sites linked to and from this site are provided 'as is' and ‘as available’, without warranties of any kind.

We do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. Any error or omission in any information, or document issued by us shall be subject to correction provided that the correction does not materially affect the contract. You are advised to verify the accuracy of any information before relying on it. We do not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction that you may incur as a result of using this Website. The information on this Website does not necessarily reflect the views and opinions of XXX. Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.

Under no circumstances shall XXX, its affiliates, agents and suppliers be liable for any damages arising out of the use or inability to use the materials in this site or any linked site, even if we are advised of the possibility, nor for any claim by a third party. However, nothing in these terms and conditions shall restrict or exclude any liability that we have to any party which cannot be excluded by law. You agree to use this site for lawful purposes only and not in any way that might infringe third party rights or that might bring XXX into disrepute. When using our site, you must comply with these Terms and Conditions. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

If you have any questions about this Agreement, please contact us at below address: e-Careers Limited, Unit 6, Waterside Drive, Langley Berkshire SL3 6EZ. UK.

When you registered for e-Careers you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure. When you registered for e-Careers you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure. When you registered for e-Careers you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure. When you registered for e-Careers you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure.

We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.

We will provide you with access to your course once you have enrolled and completed payment. You will need to log on using your user name and password to use the course.

We endeavour to provide you with your chosen training and any supporting materials such as software, peripherals or text book to arrive within 5 working days or placing an order with a maximum of 28 days from the dispatch date, e-Careers will not accept any claim from the delay of such materials due to circumstances beyond its control until the 28 day period has expired, at which point at the absolute discretion of e-Careers will compensation be considered up to a maximum of the course cost. e-Careers refund policy is as described and is available to view by clicking on the Refund Policy.


Access to Website, Server and Course Improvement

There may be occasions when we are improving and upgrading our courses and security, so you will be unable to access your course. Please be assured that this time will be kept to a minimum and is in the interest of our learners. e-Careers strive constantly to supply our students with the latest, up to date courses that are in demand today. There can be periods of delay between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.

A course becoming ‘out of date’ can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of e-Careers and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes.

Moreover, it is to be noted that a portion of e-Careers courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinise our suppliers before adding their courses to our catalogues. In case a third party supplier cease to offer courses for any reason, e-Careers Limited will use their best endeavours to replace our students courses on a like for like basis free of charge.

EXAMS AND CERTIFICATES

Exam vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and is set from the date of purchase. Please refer to the website before making purchase and in case of further doubts, kindly speak to one our training advisers by calling one of our company numbers. External exams are at extra cost to student as they are a chargeable event outside e-Careers and so their costs are beyond our control. Course completion certificates are e-mailed on request at a nominal cost of £%


Security and Credit / Debit Cards

We use all of the standard security measures to guard your personal data. Credit / debit card numbers are not stored on to any of our system. For security reasons, we will never re-display entire card numbers in a readable form and all of the card transactions will be handled by our secure server. We do not offer non-secure transactions. We use secure methods to process the payments via card and on a regular basis monitor the performance of this process. Each time you make a card transaction, you will be sent confirmation of payment via e-mail.


COMPLAINT RESOLUTION

Customer complaints are handled by our Customer Services Department, which is empowered to handle and resolve customer complaints. In the event you are still dissatisfied, the case will be referred to the Customer Services Management.


Voucher Customers

External vouchers have a set limited redemption date (agreed with the voucher supplier and e-Careers). These vouchers once expired have no value to us. Should you hold an expired voucher, please talk to us and we will try and help. In case we cannot help, we would advise you to speak to the external source that has provided you with this voucher originally. We do not add any extra charges for training and any voucher purchase is inclusive of all VAT and UK taxes (unless stated otherwise). Any alterations or changes to vouchers / training purchased (including editing start date) will charged at £10 for administration fee and this fee is fixed and inclusive of all taxes. By agreement upon purchase you will be issued with a voucher and instructions to redeem the voucher to obtain access to your course. Your voucher will have an expiry date and once passed will be null and void. Once you have redeemed you will be notified of the set up process and emailed with a login and password. SUPERCARD We run special offers from time to time in conjunction with Supercard Worldwide Limited (a separate legal entity from us). Kindly note that Supercard is available to Residents of the UK aged 18 or over and who are legally capable of entering a binding contract. As a Supercard member, you will be entitled to several benefits and / or discounts on certain products and services offered by participating vendors of Supercard Worldwide Limited. Please note that we are not offering these benefits and the sole responsibility for any order fulfilment belongs to Supercard Worldwide Limited. For avoidance of doubt, the contract for Supercard that you enter is with Supercard Worldwide Limited and not with us and we take no responsibility for any fulfilment and / or cancellation of your Supercard membership. We do not charge any money whatsoever and hence there is no contract with us. As mentioned above, we are offering Supercard only as added special benefit for getting in touch with us. At no point in time, we take any responsibility for your satisfaction with Supercard. All your queries should be directed to Supercard Worldwide Limited. We only take your delivery address details, e-mail address and card / bank details and pass the same via secured mechanism (fully PCI compliant) to Supercard Worldwide Limited for them to charge you small postage and packaging fee as applicable from time to time. Once this small fee is successfully charged by them, they will send you your Supercard Welcome Pack via ‘signed for’ post (which includes your Supercard) and welcome email and set up your access to the Supercard website, so that you can begin enjoying your rewards. Kindly note that Supercard is pay as you go service and post special offer period, you will be charged their usual standard monthly rates as applicable from time to time. In case, you decide that Supercard is not for you and want to cancel it, please contact Supercard Worldwide Limited directly and they will deal with your request. Full terms and conditions are available on their website https://www.supercardblack.com/Terms and their full contact details are available here https://www.supercardblack.com/Contact for you to contact them in case of any query.


Compensation

You agree fully to compensate for loss sustained, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your membership account and/or your personal information.


Registration

You warrant that:

  • you are at least 18 years old;
  • you are legally capable of entering into binding contracts;
  • the personal information which you are required to provide when you register as a member or customer of XXX is true, accurate, current and complete in all respects;
  • you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Team by e-mail, or telephone on XXX between 9am-5pm;
  • you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use, and
  • you will not share your user name and password with any other person or with multiple users on the network